Refund policy

Returns

At Ground Game, you can return your order within 14 days of receiving it. To receive a full refund, the product must not be used (you can try it on, but it must not show any signs of use, be damaged, or washed). You can generate a return in your customer panel (if you don't have an account, click "Right of Withdrawal" in the shop footer) and then send the products back to the following address:

Ground Game Ireland
Unit A1A
Smithstown Business Park
V14ER83 Shannon
Ireland

1. Download and fill out Return form

2. Send the signed return form together with returned products.

The refund will be made immediately after receiving and checking the returned products. The Customer covers the shipping costs of the returned products.

 

Complaints / Warranty

We do our best to provide the ultimate quality products. However, if you notice any defect in received product, please contact us immediately at: info@groundgame.ie providing detailed description of the defect. After product defect is confirmed you can:

• Request to lower the product price
• Request return (for relevant product defects)
• Request exchange for a defect-free product
• Request to remove the defect

Ground Game strives to provide you a simplified complaint process for your defective products. To simplify complaint process, please use the following: Complaint form

We will respond to your complaint statement or request within 14 days. The shipping cost of the defective product is borne by the seller.

For detailed information about warranty and returns please check Terms and conditions.